Returns must be reported within 30 days of receipt of products. Items must be returned in new and unopened condition. If you return an item and the reason for the return is not a result of an ECO-BOND shipping error or defective product, the cost of return shipping will be the buyers responsibility. To report a problem with your purchase please contact ECO-BOND customer service at firstname.lastname@example.org. Please include your order number, product name and a detailed description of the problem.